Politique d’expédition
Return & Refund Policy
STORMS Candle and Wellness Company
We want you to be happy with your purchase. Please inspect your order upon arrival and contact us immediately if there is a problem.
Damages and Issues
Please inspect your order as soon as you receive it. If your item is:
- Damaged during shipping
- Defective
- Incorrectly shipped
- Missing items from your order
Please contact us within 7 days of delivery so we can evaluate the issue and make it right.
To help us process your claim, please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Claims submitted after 7 days of delivery may not be eligible for replacement or refund.
Non-Returnable Items
Due to hygiene, safety, and product integrity concerns, the following items cannot be returned or exchanged once opened or used:
- Lotions
- Body butters
- Lip balms
- Body oils
- Body wash
- Aloe vera gel products
- Beard oils
- Beard balms
- Hand balms and salves
- Wax melts
- Custom-made or personalized products
- Clearance or final sale items
- Gift cards
We reserve the right to refuse returns that do not meet these conditions.
Return Limitations
To be eligible for a return, items must:
- Be unused and in their original condition
- Be returned in original packaging when possible
- Include proof of purchase
Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.
Exchanges
We only replace items if they are defective, damaged, or if the wrong item was sent.
If you require an exchange, please contact us within 7 days of receiving your order. Once approved, we will provide instructions for the exchange process.
Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund.
If approved, refunds will be issued to your original payment method.
Please note:
- Processing times may vary depending on your financial institution.
- Shipping charges are non-refundable unless the return is due to our error or a damaged product.
- Refunds may take several business days to appear on your account.
Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has been shipped, it cannot be canceled and will be subject to this Return & Refund Policy.
Contact Information
If you have any questions regarding returns, exchanges, damages, or refunds, please contact us:
STORMS Candle and Wellness Company
📧 stormscandlecompany@gmail.com
Thank you for supporting our family-owned business. We appreciate your trust in STORMS Candle and Wellness Company and are committed to providing quality handcrafted products and excellent customer service. 🌩️🌱